Return Policy & Terms of Use


Return and Exchange Policy
If for any reason you are not satisfied with your order, simply return it within 15 business days.
We will replace or refund the cost of the items (excluding shipping and processing fees). If your
item comes damaged it must be ready to be inspected by United Parcel Service in its original
carton and may be returned by authorization from Heaventree Candles customer service
department. heaventree@aol.com, or 847-726-7700.


Privacy and Security
Thank you, for visiting www.heaventreecandles.com. Heaventree Candle Company is
committed to honoring and protecting your privacy while at the same time providing you
with a first rate on-line experience. As an important part of respecting your privacy, we
believe that you have the right to know what information is collected by this Web site,
how such information may be used, and what security measures are taken to protect your
information. Effective date of this Privacy Policy is September 28, 2009.


Collection and Use of Information
When you visit our Web site, place an order, and/or contact us via e-mail, certain
information is or may be collected. Among the types of information that may be collected
are the following:
. Domain names of visitors to our site.
. If you place an order or contact us, your mane, address, e-mail address and whatever credit card
information you provide in connection with your purchase.
. "Navigational information" regarding the traffic patterns of our Web site,
including the number of visits to a particular page and user-specific information
on which pages a guest visits, average length of time spent on the site and similar
site usage data.
. Any information that you may choose to submit in connection with any e-mail
messages, on-site surveys, registry programs, and the like.



We use this information in order to analyze, manage and improve our Web site so that we
may continually strive to provide you with the best shopping experience that we possibly
can. Information on traffic patterns and the number of page visits and the like helps us to
further develop and improve our site layout to better meet your needs, Of course, we also
use information such as your name, e-mail address and credit card information to contact
you, respond to your inquiries, and to process, deliver and receive payment for your
purchases. We may use such information to notify you of service, special offers, new
products and other services that we believe may be of interest to you, or to notify you of
important new changes in our Web site. Finally, we use collected information to help us
diagnose problems with our server or other technical issues relating to the performance of
the Web site.


Security
Heaventree Candle Company takes reasonable precautions to protect the security of your
personal information. Our Web site is hosted on secure servers and utilizes SSL secure
server software. Any personal information that you provide is encrypted while it is being
transmitted over the Internet in order to reduce the possibility that such information can
be read by an unauthorized person. Any information collected by us is stored in private
files behind a firewall designed to protect your information by denying unauthorized
access by outside users.


Opt In/Opt Out
If you do not wish to receive e-mail regarding special offers, please let us know by
sending us an e-mail to heaventree@aol.com. Please be sure that your e-mail includes
your name and address. You can also let us know by mailing us at 330 E. Route 22, Lake
Zurich, Illinois 60047 or by calling us at 1-847-726-7700.


Changes to Terms of Use
We may revise this Terms form time to time. If we decide to change our Terms, we will
post the revised terms here. As we may make changes at any time without notifying you,
we suggest that you periodically consult the section. Please note that our rights to use
your personally identifiable information will be based on the privacy policy in effect at
the time the information is used. If you object to any such revisions you must cease using
our website. Continued use of our website following notice of any such revisions shall
indicate your acknowledgement of such revisions and your agreement to be boud by the
terms and conditions of the revised Privacy Policy


Use of this Web Site constitutes your acceptance of the following:
Thank you for visiting www.heaventreecandles.com This Web Site is owned and
provided by The Heaventree Candle Company, Inc. ("Heaventree Candles"). All services
provided by Heavenetree Candles through this Web Site, including the sales of any
products, are provided subject to the following terms and conditions. BY USING THIS
WEB SITE, WHETHER PURCHASING ANY PRODUCTS FROM OUR SITE OR BY
DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR
OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE AND CONDITIONS AND
AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO
THESE TERMS AND CONDITIONS. In the event of a violation of any of these terms
and conditions, Heaventree Candles reserves the right to deny future access to the Web
Site and to seek all remedies available at law and in equity.


Trademarks, Copyright, etc.
This Web Site is owned and provided by Heaventree Candles. The material included
herein, including without limitation all content, text, graphics, artwork, photographs, site
design, logos, icons, images, audio or video clips, code, scripts, and software
(collectively, the "Materials"), is the property of Heaventree Candles and/or its content
suppliers and is protected by the trademark, copyright and other intellectual property laws
of the United States and other countries. The selection, arrangement and compilation of
all of the foregoing in the manner depicted is also the property of Heaventree Candles
and is protected by said laws. ALL RIGHTS ARE EXPRESSLY RESERVED. No right,
title or interest in and to the materials is conveyed or granted to you. You may not copy,
reproduce republish, transmit disseminate, distribute, display, post, Modify, create
derivative works from, sell, license or otherwise use or exploit in any way whatsoever
any Materials or other content from this Web Site without prior written consent of
Heaventree Candles. Without in any way limiting the foregoing, you agree not to use the
Web Site or any Materials for any commercial or competitive purposes or for any other
purposes which may be harmful or detrimental to Heaventree Candles or its business.
Heaventree Candles retains all rights to its trademarks, trade names, brand names,trade
dress and other such intellectual property and the fragrance names of any of our products.
All associated service marks, slogans and other Heaventree Candles product names,
graphics, logos, service names and custom icons are included within the intellectual
property of Heaventree Candles and all rights thereto are expressly reserved. Heaventree
Candles trademarks and intellectual property may not be used by any third party without
the express written permission of the Company and, without limiting the foregoing, may
not be used in connection with any product or service or in any manner that is likely to or
may dilute the strength of the trademark, disparage or discredit Heaventree Candles or
it's products and services, or cause confusion among consumers, Any other trademarks
that appear on this site and are not owned by Heaventree Candles are the property of their
respective owners.


Metatags, Hidden Text, Linking or Framing
Heaventree Candles expressly prohibits any use of our trademarks, trade names or brand
names in metatags, keywords and/or hidden text. The use of our trademarks, trade names
or brand names in metatags, keywords or hidden text constitutes trademark infringement,
and the use of any of the foregoing for purposes of gaining higher rankings in search
engines constitutes unfair competition. Linking to this Web Site, or any page or portion
thereof, without the prior written consent of Heaventree Candles is expressly prohibited.
Likewise, framing, in-line linking or other methods of association of the Heaventree
Candles Web Site or its Materials with any other site, advertisement, link or other
information or materials not originating from this Web Site is expressly prohibited.


Subject to Change
Heaventree Candles reserves the right to make changes or modifications to this Web Site
or to any of the terms, conditions, disclaimers and policies referenced herein, and to add
or remove any portion of the site, including any portion of these Terms and Conditions, at
any time, in its sole discretion and without notice. All such changes shall be effective
immediately upon posting. You should review these terms and Conditions frequently, as
your use of the Web Site following any changes to these Terms and Conditions shall
constitute your acceptance of and agreement to be bound by the revised terms and
Conditions whether or not you have actually reviewed them. Heaventree Candles may in
its sole discretion terminate, suspend or discontinue any aspect of the Web Site, including
the availability of any features or products, at any time and without notice or liability.
Heaventree Candles may also restrict your access to all or any portion of the Web Site
without notice or liability.


Products and Prices
Without limiting the generality of the foregoing section (Subject to Change), the price
and availability of any products contained or referenced on this Web Site is subject to
change at any time and without notice. As noted elsewhere herein, Heaventree Candles is
not responsible for any typographical errors, which specifically includes those relating to
the price or size of an item.
All prices displayed on this site apply only to the products and services available on the
Web Site and may not necessarily reflect the prices of such products or services, or
similar items, available through our retail stores, catalogs or otherwise. Prices are at all
times subject to availability and nothing herein shall constitute an "offer to sell." We at all
times reserve the right to limit the quantity of any item sold or to refuse a requested
order altogether. Without limiting the generality of the foregoing, we specifically reserve
the right to refuse to sell to any person or entity known or believed by us to be a reseller
of our products. The receipt of an e-mail confirmation of your order is simply an
acknowledgement that we have received your requested order and does not constitute an
offer to sell.


Applicable Law
This Web Site is created, controlled and maintained by Heaventree Candles in the State
of Illinois. Accordingly, the laws of the State of Illinois shall in all events govern any
disputes relating to this Web Site, including those relating to any transaction conducted
hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices
contained herein, all without giving effect to any conflict of laws principles. Heaventree
Candles makes no representations as to the compliance of the Web Site or its terms and
conditions with any applicable law. If you choose to access the Web Site from outside of
the United States you do so at your own risk and are responsible for compliance with all
applicable laws. You may not use the Web Site in violation of U.S. export laws.
By using this Web Site, including by virtue of purchasing products hereon, you agree to
submit to the jurisdiction of the State of Illinois and agree that it shall serve as the sole
and exclusive venue for any disputes relating to this Web Site. Any claim or cause of
action brought by you with respect to matters related to the Web Site, including these
terms and conditions, must be brought in a state or federal court located in the State of
Illinois and must be commenced no later than one year after the claim arises.
If any provision of these terms and conditions is deemed to be void, unlawful or
unenforceable for any reason, all other provisions contained herein shall remain in full
force and effect. These terms and conditions constitute the entire agreement between the
parties as to matters relating to this Web Site and may only be modified by a writing
signed by both parties.


Third Party Sites
As a convenience to you, and for informational purposes only, Heaventree Candles may
from time to time provide links to web sites operated by other entities unrelated to
Heaventree Candles. If you use any such link, you acknowledge that you will be leaving
this Web Site to visit another. If you decide to visit any linked site, you do so at your own
risk. Heaventree Candles expressly disclaims any responsibility, liability, warranty or
representation regarding any linked site or the information, materials, content, products or
services contained in or provided by such site. Moreover, providing such a link in no way
implies that Heaventree Candles endorses or adopts any information, articles, products,
services, or other materials appearing on or provided by the linked site, and Heaventree
Candles expressly disclaims any such endorsement.


Disclaimer of Warranties
THIS WEB SITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED
HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
HEAVENTREE CANDLES MAKES NO REPRESENTATIONS OR WARRANTIES
OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS
TO THE OPERATION OF THIS WEB SITE OR THE CONTENT, MATERIALS,
PRODUCTS AND SERVICES PROVIDED HEREIN, AND EXPRESSLY
DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL
WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT OR ANY WARRANTY
OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS
SITE SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS
WILL BE CORRECTED.
Where applicable law does not allow the exclusion of implied warranties, the foregoing
exclusions may not apply to you.
Without limiting the generality of the foregoing, this Web Site and the Materials
contained herein may contain inaccuracies and typographical errors. Heaventree Candles
does not warrant the accuracy or the completeness of the Materials or the reliability of
any advice, opinion, statement or other information displayed or distributed through this
Web Site. Any reliance on any of the foregoing shall be at your sole risk.


Disclaimer of Liability
IN NO EVENT SHALL HEAVENTREE CANDLES, OR ANY OF ITS OFFICERS,
DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES,
SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO
ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE,
CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES
WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY
TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS
THEREOF, OR OF ANY LINKED WEB SITE, OR OTHERWISE RELATING
HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE
OR IF HEAVENTREE CANDLES WAS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.


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